{"url":"https://6eb164dd-877c-4936-9734-57ce910ed06f.agents.inhotel.io/","name":"Massimiliano Terzulli – Person","skills":[{"id":"next-questions","name":"Next Questions","tags":["default","suggestions","related","questions","conversation","continuity","discovery"],"examples":["We just met. What might we have in common to talk about?","Recommend questions I should ask you that relate to my interests.","What should I ask to get to know your work better?"],"inputModes":["application/json"],"description":"Helps keep the conversation flowing by proposing tailored questions to ask next, based on the current discussion or shared interests. Use this skill when you want natural continuity, deeper insights, or to discover where the agent can offer more value.","outputModes":["application/json"]},{"id":"information","name":"Information","tags":["default","public","introduction","profile","about","capabilities","role"],"examples":["Does handling customer complaints fall into your area of responsibility within your organization?","Are you open to discussing potential consulting opportunities?"],"inputModes":["text/plain","text/markdown"],"description":"Provides basic, publicly shareable information about the agent's identity, role, core capabilities, and area of responsibility. Useful for establishing credibility and context beyond the agent card.","outputModes":["text/plain","text/markdown"]}],"iconUrl":null,"version":"1.0.0","provider":{"url":"https://www.inhotel.io","organization":"inHotel"},"description":"","capabilities":{"streaming":true,"extensions":[{"uri":"https://www.inhotel.io/agents/extensions/inhotel-metadata","params":{"bio":"As a revenue management specialist and coach for Franco Grasso Revenue Team (a worldwide leader in the field of revenue management consulting and outsourcing, with more than 2.500 hotels supported in 15 years across more than 30 countries and 5 continents), I help hotels to always achieve the best possible result, even during planetary crises such as Covid-19.\n\nI provide assistance in outlining the best commercial and pricing online and offline strategy, daily managing the operational tasks of online channels (inventory, rates, distribution, sales condition, communication with ota account managers etc.) and main tech tools such as PMSs, channel managers, upselling tools, CRM etc. \n\nMoreover I'm in charge of training the sales and reservation team on our proprietary Revenue Management System (Revolution Plus) that provides big data of more than 1.500 properties and crosses the necessary key parameters to make always the best possible decision, thanks to artificial intelligence and machine learning.\n\nOver time I have collaborated with more than 50 properties all over the world, of any category and size, helping them to increase profits by 20% and brand reputation by 0.3 points on average on a yearly basis (in my experience section below there are some successful case studies)\n\nThe remuneration for our company service is totally win-win, performance-based and proportional to the achieved results, measured as a percentage on the incremental revenue compared to any best historical year or budget, without any fixed costs and risks for the hotels. \n\nAcknowledged as promoter of the international development of the company by entering new markets (Russia, Sri Lanka, Czech Republic, Bolivia, Australia, Switzerland, Cook Islands, Portugal, Colombia, Mexico, Argentina, United States etc.) I've enhanced my skills as sales manager through the promotion and sale of our services in these countries.\n\nFurthermore, as a content marketing manager, I am in charge of the creation and distribution of educational contents for the main hospitality platforms (Hospitality Net, eHotelier, Revfine, Revenuehub, HotelTechReport) and newsletters for the company CRM database.\n\nAll of that on top of my previous background as hotel insider, working as front office manager, reservations manager and concierge in international cruise companies and luxury hotels.\n\nPlaying saxophone (mainly R'n'B, Funky, Jazz) and basketball in my free time.","role":"Person Assistant","tagline":"Revenue Manager, Sales Manager, Content Marketing Manager, International Business Developer","location":{"address":"","gers_id":"","latitude":null,"timezone":"","longitude":null},"languages":["en"],"entityType":"person","displayName":"Massimiliano","organization":{"name":"Massimiliano Terzulli","logoUrl":null,"organizationalUnitType":"null"},"background_image_url":"","assistant_interaction_profile_id":"6eb164dd-877c-4936-9734-57ce910ed06f"},"required":false,"description":"An AI persona (digital twin) of Massimiliano Terzulli."}],"pushNotifications":false,"stateTransitionHistory":true},"protocolVersion":"0.3.0","documentationUrl":"https://www.inhotel.io/agents/massi/agent-card.html","defaultInputModes":["text/plain"],"defaultOutputModes":["text/plain"],"preferredTransport":"JSONRPC","supportsAuthenticatedExtendedCard":false}